Context
Acquisition and integration of a distribution company into a growing group
Challenges
Restructuring of the CRTs, support for the reorientation of teams, closure of 3 sites, transfer of activities.
Plan
Experienced Customer Service Manager - Technical Service Expertise
Winnings
97% of employees reclassified internally, service rate maintained at 96.7
Duration
8 months
Other missions
BtoB Customer Service Director, Customer Service Outsourcing Manager, Customer Service Creation and Internalization
Louis Dupont, specialist in transition management.
Contact us
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