Interim Director of Operationsin Île-de-France
Context and Challenges of the Assignment
A company in the Logistics and Transport sector, facing a need for organizational transformation, brought in a Transition Manager. In a context of team demotivation and internal reorganization, the objective of the assignment is to build a truly structured operational department capable of supporting growth and strengthening collective performance. The Transition Manager must lead the transformation, rally the team, and embed new managerial and operational practices.Key Objectives of the Assignment
- Implementation of a clear, efficient operational department to support the business
- Improvement of internal processes to boost efficiency and performance
- Support for teams in embracing the transformation and embedding a new working culture
- Assurance of alignment between the operational transformation and the company’s objectives
Roles and Key Responsibilities
The Interim Director of Operations leads the organizational transformation and establishes a high-performing operations function while restoring team motivation.- Structuring and steering the operations function Defining a clear organization, setting roles and responsibilities, and ensuring business continuity
- Implementation of performance indicators Establishing and tracking relevant KPIs to measure outcomes and strengthen operational visibility
- Resource optimization and cost control Ensuring appropriate budget allocation and proper use of operational resources
- Coordination with logistics partners Strengthening cooperation with external providers and streamlining interfaces with supply chain stakeholders
- Risk management and change enablement Identifying vulnerabilities and deploying preventive actions to secure the transformation and increase team buy-in
Conclusion of the Assignment
The Interim Director of Operations restructures the operations function and safeguards continuity of activities in a complex organizational context. They re-energize teams, instill a new management culture, and strengthen collective motivation around clear, shared objectives.
They optimize resource utilization, control costs, and deploy reliable indicators to steer operational performance sustainably. Coordination with logistics partners improves, streamlining processes and boosting overall efficiency across the transport–logistics chain.
This assignment demonstrates the value of an Interim Director of Operations in delivering successful organizational transformation, sustainable performance, and strategic alignment.
* Pour des raisons de confidentialité, l’identité du Manager de Transition et celle du client ne peuvent être divulguées.